Shopping FAQs
Shopping offers appear in the Spark Driver™ app on the Offers screen. Shopping offers give you the option to shop for and deliver Walmart customer orders. No special sign up is needed. The offers will be marked Shopping so you can easily see them!
Want to learn more? Check out the video guide and FAQs below for all the details!
OVERVIEW
Shopping gives you the opportunity to shop for the customer’s order and deliver that order to the customer all in the same trip.
Look for the Shopping header next to the Spark Driver icon in the top left corner of the offer. You will also see additional details including the size of the order, distance to the customer address, approximate shopping time, and the estimated earnings.
No. What offers you accept are always up to you.
Possibly! Alcohol delivery is available in many stores. Whether you choose to deliver orders containing alcohol is up to you.
Shopping orders containing alcohol may include additional verification steps during the checkout process, and the store associate may ask you for identification to ensure you are age 21 or older.
Yes, groceries are often temperature sensitive. If perishable items spend more than 60 minutes at room temperature, the order will be automatically canceled to preserve food safety. The app also provides a recommended Start Delivery By time based on the estimated amount of time to shop the order and deliver perishable items.
EARNINGS
Incentives are sometimes offered for Shopping orders. Look for them under Incentive Programs in your app.
SHOPPING
Sometimes, when you are shopping there may be only one item left on the shelf with a large yellow discount label. These are Customer Value Program (CVP) items and cannot be selected for shopper orders.
When shopping, it is important to ensure the customer’s requested item does not display a CVP label. If the requested item does display a CVP label, you can complete the item request by pressing the CAN’T FIND ITEM button to select a substitution.
Yes. All individuals who enter a Walmart store can connect to the open-access Wi-Fi network available in the store.
Yes, the live chat feature is available for all Shopping orders. For these orders, there will be a customer chat option available in the app during shopping and delivery.
For more information, see Communicating with customers.
Yes, customers will be notified by email or text message when shopping is complete.
No, after placing their order online, customers receive electronic receipts in their email.
Yes. Feel free to shop for yourself while shopping for the customer’s order. However, any personal items should be kept separate from the customer’s order to avoid errors at checkout.
Tip: Using an empty basket to carry your own items or placing them in a clearly divided section of the shopping cart can help keep orders separated, for example, the bottom rack or in the child’s seat.
BAGGING
Yes, depending on state or local laws, you can either bring your own bags or use store-provided bags (if they are available).
Customers usually expect their items in bags, even if there are only one or two items. Sometimes customers choose not to receive their items in bags. When they do, you will see the No-Bag Checkout screen.
For counties or states that require bagless delivery, you can pick up reusable bags near the customer-service counter before you start shopping.
Bagging items like produce and meat separately helps you maintain food safety standards and prevents cross contamination.
TROUBLESHOOTING
If you close the shopping list before you’re finished, you may reopen the shopping list and pick up where you left off. If you’re experiencing app issues, you can restart your device without losing your trip progress.
If the scanning function isn’t available, the app displays a HELP button. You can press HELP and select Barcode won't scan to enter the UPC and quantity details.
If an item is out of stock, you can find substitution options in the app.
• If none of the recommended substitutions are available, you can use your judgement to locate another suitable replacement of similar type, price, size, and quantity by selecting Pick Your Own Substitute.
• After selecting a substitution, you can manually enter the details of the selected substitute item by swiping ADD SUBSTITUTE.
• If you feel that there is not a suitable substitution, you can swipe NO SUBSTITUTE FOUND to indicate that the item is out of stock.
Yes, the customer receives an email if items are out of stock and substitutions were made.
If you cannot fit the entire order in your car, you can cancel the order in app or reach out to Driver Support. Once the order is canceled, feel free to leave the cart at the customer service desk. Associates can return the items to shelves from there.
To avoid this in the future, see Vehicle details where you can add your vehicle size to your profile.
Store associates at the main customer-service counter are available to assist with any shopper-specific questions you may encounter.
