Shopping FAQs

Updated by Jessica Oberto

Shopping offers appear in the Spark Driver™ app on the Home screen. Shopping offers give you the option to shop and deliver Walmart customer orders. No special sign up is needed. The offers will be marked Shopping so you can easily see them! 

Want to learn more? Check out the video guide and FAQs below for all the details! 

OVERVIEW

Shopping offers give you the opportunity to shop and deliver the order to the customer all in the same trip.

You can tell if it is a Shopping order by seeing Shopping on the offer card. Additional details on the offer card may include: the size of the order, distance to the customer address, approximate shopping and delivery time, and the estimated earnings.

No. What offers you accept are always up to you.

Possibly! Alcohol delivery is available in many stores. Whether you choose to deliver orders containing alcohol is up to you.

Shopping orders containing alcohol may include additional verification steps during the checkout process, and the store associate may ask you for identification to ensure you are age 21 or older.

Yes, groceries are often temperature sensitive. If perishable items are kept at room temperature for too long, the order will be automatically canceled to preserve food safety. If you want more information about perishable items,see Canceled order due to food safety

. The app provides a recommended Deliver By time based on the estimated amount of time to shop and deliver the order to the customer.

Store associates at the main customer service counter are available to assist with any shopping-related questions you have.


EARNINGS

Incentives are sometimes offered for Shopping orders. You can find them under Incentive Programs in the app.


SHOPPING

Yes. All individuals who enter a Walmart store can connect to the open-access Wi-Fi network available in the store.

If the scanning function isn’t available, the app displays a help (?) icon in the top-right. You can tap the help (?) icon and select Barcode won't scan to enter the UPC and quantity details.

Sometimes, when you are shopping there may be only one item left on the shelf with a large yellow discount label. These are Customer Value Program (CVP) items and cannot be selected for shopper orders.

When shopping, it is important to ensure the customer’s requested item does not display a CVP label. If the requested item does display a CVP label, you can complete the item request by pressing the CAN’T FIND ITEM button to select a substitution.

If you can’t find an item, you can try a few options:

  • Ask an associate if the item is available in the store in another location.
  • Pick a substitution from the suggested recommendations.
  • If no substitutions are recommended or none of the recommended substitutions are available, you can use your judgement to scan a suitable replacement of similar type, price, size, and quantity by selecting SCAN BARCODE. If you feel that there is not a suitable substitution, you can swipe NO SUBSTITUTION FOUND to indicate that the item is out of stock and continue shopping.

Yes, customers receive an email and/or SMS if items are out of stock and/or substitutions were made.

Yes, you can chat with the customer during Shopping orders after you’ve picked the first item. You can use this feature to message and send photos to customers to clarify any item requests or discuss substitutions.

For more information, see Communicating with customers.

After an order has been placed, new items can’t be added by the shopper at this time.

If you close the shopping list before you’re finished, you may reopen the list and pick up where you left off. If you’re experiencing app issues, you can restart your device without losing your trip progress.


CHECKING OUT

Orders are prepaid by customers. For more on checking out orders, see Checking out Shopping & Delivery orders.

No, after placing their order online, customers receive electronic receipts in their email.

Yes, customers will be notified by email and/or text message when shopping is complete.

Yes. Feel free to shop for yourself while shopping for the customer’s order. However, any personal items should be kept separate from the customer’s items to avoid errors at checkout.

Tip: Using an empty basket to carry your own items or placing them in a clearly divided section of the shopping cart can help keep orders separated, for example, the bottom rack or in the child’s seat.


BAGGING

Unless the customer opts out of bags, you should only use store-provided bags when delivering to the customer. If store-provided bags are unavailable, you can ask an associate.

Customers usually expect their items in bags, even if there are only one or two items. Sometimes customers choose not to receive their items in bags. When they do, you will see the No-Bag Checkout screen.

For counties or states that require bagless delivery, you can pick up reusable bags near the customer-service counter before you start shopping.

Bagging items like produce and meat separately helps you maintain food safety standards and prevents cross contamination.
Review the Shopping & Delivery video for more details!


LOADING

If you cannot fit the entire order in your car, you can cancel the order in app or reach out to Driver Support. Once the order is canceled, feel free to leave the cart at the customer service desk. Associates can return the items to shelves from there.

To avoid this in the future, see Vehicle details where you can add your vehicle size to your profile.



How did we do?