Items found during Shopping & Delivery orders
The Items found metric is specific to Shopping & Delivery orders. This metric gives you information on the percentage of times you either found the item on the shopping list or offered the customer a substitution. The metric is only applicable when a customer opts in to receive substitutions. Pressing the CAN'T FIND ITEM button notifies the customer if an item is unavailable and lets you add a substitution if requested. You can use your best judgment in choosing substitutions if the customer hasn’t already requested a specific substitution. This metric will not impact your My Metrics.
For more tips about how substitutions occur, find information here.