Getting Started
Enrolling on the Spark Driver™ platform
Creating your Spark Driver™ app account
Downloading the Spark Driver™ app and signing in
Sharing your location
Setting your Spark Driver™ app password and turning on notifications
Viewing and changing your delivery zone
Video resources
Turning on Spark Now
Accepting an offer
How to apply for ONE for existing drivers
How to apply for ONE for new drivers
Items found during Shopping & Delivery orders
Understanding offer types
Earnings
About your earnings
Referral incentives
Earnings FAQ
Viewing your earnings
2023 Tax filing FAQs
How to switch earnings accounts
Rewards Program
Delivery
Delivering an order
Delivering to a hotel or hospital
Delivering an order with alcohol
Delivering cold and flu medicine orders with Dextromethorphan
Forgotten, mixed up, or missing items
Items rejected by customer
Delivery FAQs
Cancel a trip
Shopping & Delivery
Shopping an order
Shopping for items out of sequence
Produce shopping
Checking out Shopping & Delivery orders
Bagging tips
Shopping FAQs
Communicating with customers
Returns
How to deliver a Customer return offer
Returning an order
Canceled order due to food safety concerns
Customer Return FAQs
Using the App
Reviewing your trips
Selecting your default navigation app
Resetting your Spark Driver™ app password
Signing out
Turning off Spark Now
Vehicle details
Viewing California driver info
Updating driver’s license and auto insurance
Changing your Spark Driver™ app settings
Updating your Spark Driver™ app
Using the Report Issue feature in the app
Real-time identity verification
Accessing your metrics
Troubleshooting
Resolving Spark Driver™ app sign-in errors
Error messages & alerts
App issues
Issues with confirming arrival at the store or customer location
Receiving offers
Not receiving offers
Appealing a deactivation
Driver Support options
Viewing Spark Driver™ help articles in Spanish
Checking the status of your driver referrals
Forgot username and/or password for Spark Driver™ profile
Reporting safety incidents or customer conduct concerns
Information on when driver referrals are updated
One-Time Password unsuccessful
Additional Resources
Spill cleanup information
State by state alcohol certification information
COVID-19 best practices
State and local government notices
FAQs
General FAQs
Arrival & Pick Up
Customer labels and scanning
Picking up a curbside order
Picking up an in-store order
Picking up orders from non-Walmart locations
All Categories > Shopping & Delivery
7 articles
Tips for locating an item. For each item a customer requests, you can view a picture of the item along with the aisle number, section number, and modular number. Sometimes you may know exactly where…
Updated 1 month ago by Jessica Oberto
The Spark Driver™ app shows items in an optimized order for easy store navigation, but you can also shop for items in any order you like. Once you’ve arrived at the store, it’s helpful to review the…
Updated 11 months ago by Nichole Lee
Here are some helpful tips for produce (picking fruits and vegetables) shopping. Produce bar code doesn’t scan. If the Price Look-Up PLU barcode of the produce doesn’t scan, you can manually enter th…
Updated 4 months ago by Dave Jurgens
If you’ve finished shopping for all the customer’s items in an order, the app will walk you through the checkout process. The order is prepaid, so it is not necessary to scan customer items at checko…
Here is some helpful information about bagging: Do customers expect their items to be bagged? Most customers expect their items to be bagged. If a customer chooses not to receive their items in bags,…
Updated 5 months ago by Nichole Lee
Shopping offers appear in the Spark Driver™ app on the Home screen. Shopping offers give you the option to shop and deliver Walmart customer orders. No special sign up is needed. The offers will be m…
During shopping - Once you have picked the first item, you can choose to chat with the customer. During delivery - If you’d like to call or message a customer during a delivery, you can contact the customer by pressing the Contact button.
Updated 1 month ago by Cassie Ates
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