Items rejected by customer

Updated 4 months ago by Nichole Lee

Here are some helpful tips if a customer rejects an item from their order:

  • The customer may use the chat feature on Walmart.com or in the Walmart app or call Walmart Customer Care at 1-800-966-6546.
  • There is no need to return the item(s) to the store or start a return trip. You can leave the items with the customer.
If the customer wants to return the entire order, select Customer rejected order as the return reason code and return the entire order to the store.

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