Getting Started
Enrolling on the Spark Driver™ platform
Downloading the Spark Driver™ app and signing in
Creating your Spark Driver™ app account
Sharing your location
Setting your Spark Driver™ app password and turning on notifications
Viewing and changing your delivery zone
Turning on Spark Now
Accepting an offer
Understanding offer types
How to apply for ONE for existing drivers
Video resources
How to apply for ONE for new drivers
Items found during Shopping & Delivery orders
Earnings
Viewing your earnings
About your earnings
Referral incentives
Earnings FAQ
How to switch earnings accounts
Rewards Program
Delivery
Delivering an order
Delivering to a hotel or hospital
Delivering an order with alcohol
Delivering cold and flu medicine orders with Dextromethorphan
Forgotten, mixed up, or missing items
Items rejected by customer
Delivery FAQs
Cancel a trip
Shopping & Delivery
Shopping an order
Shopping for items out of sequence
Produce shopping
Checking out Shopping & Delivery orders
Bagging tips
Shopping FAQs
Communicating with customers
Returns
How to deliver a Customer return offer
Returning an order
Canceled order due to food safety concerns
Customer Return FAQs
Using the App
Reviewing your trips
Selecting your default navigation app
Resetting your Spark Driver™ app password
Signing out
Turning off Spark Now
Vehicle details
Viewing California driver info
Updating driver’s license and auto insurance
Changing your Spark Driver™ app settings
Updating your Spark Driver™ app
Using the Report Issue feature in the app
Real-time identity verification
Accessing your metrics
Troubleshooting
Resolving Spark Driver™ app sign-in errors
Error messages & alerts
App issues
Issues with confirming arrival at the store or customer location
Receiving offers
Not receiving offers
Appealing a deactivation
Driver support options
Viewing Spark Driver™ help articles in Spanish
Checking the status of your driver referrals
Reporting safety incidents or customer conduct concerns
Information on when driver referrals are updated
Additional Resources
Spill cleanup information
State by state alcohol certification information
COVID-19 best practices
State and local government notices
FAQs
Arrival & Pick Up
All Categories > Troubleshooting > Driver support options
You can contact Driver Support seven days a week (from 5:00 AM – 11:59 PM Central Time) in these ways:
