Reporting safety incidents or customer conduct concerns

Updated 3 months ago by Dave Jurgens

Your safety and security are important to us, and we want to ensure that you always feel comfortable while delivering on the Spark Driver™ platform.

  • If you encounter a situation that you believe threatens your personal safety or poses potential harm, immediately call 911 or your local non-emergency assistance line. 
  • If you have customer conduct concerns, please call Driver Support. 
  • If you are involved in an accident after you have swiped START TRIP in the Spark Driver app, contact your local police and/or emergency resources and insurance provider if necessary or if required by law. Once you are in a safe place, please contact Driver Support, and provide the order number you are delivering.  
  • If you experience an injury during a delivery, contact Driver Support. 

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