Delivering an order
When you’re ready to deliver an order, here's some helpful information:
- The NAVIGATE arrow will open your preferred navigation app and provide directions to the customer’s location. Once you’re there, sliding the AT DROP-OFF LOCATION bar will confirm your arrival.
Helpful information like gate codes, room numbers, drop off locations, and other customer instructions can be easily found in the customer notes.
It is prohibited by federal law to deliver items into USPS postal boxes.
- When prompted, scanning the order labels will ensure you’re dropping off the right order to the correct location.
- For leave at door deliveries, taking a photo of the order provides proof of delivery and helps the customer know where you left the order.
Customers appreciate having the order and the surroundings of where it was left in the delivery photo (for example, including in the photo the home or apartment number).
- If the order requires a signature, you can politely ask the customer to legibly sign for their items before you can complete the delivery.
- After completing the drop-off, sliding the CONFIRM DROP-OFF bar will finalize the delivery.
