Delivery

8 articles

Delivering an order

When you’re ready to deliver an order, here's some helpful information: The NAVIGATE arrow will open your preferred navigation app and provide directions to the customer’s location. Once you’re there…

Updated by Jessica Oberto

Delivering to a hotel or hospital

Sometimes customers order deliveries for drop-off at hotels or hospitals. Here are some helpful tips: Helpful information like room numbers, reception desk locations, gate codes, and other customer i…

Updated by Nichole Lee

Delivering an order with alcohol

Alcohol delivery is currently available in many stores throughout the country. Depending on your specific location, you may receive offers for orders containing alcohol. This information is intended…

Updated by Nichole Lee

Delivering cold and flu medicine orders with Dextromethorphan

Dextromethorphan (a.k.a., Dex) is a cough suppressant used in some over-the-counter cold and flu medications. Depending on your specific location, you may receive offers for Dex deliveries. This info…

Updated by Dave Jurgens

Forgotten, mixed up, or missing items

Forgotten items:. You can return undelivered items to the store if you’ve finished your deliveries, but some items didn’t get delivered. If the store associates don’t come out to collect the order wh…

Updated by Nichole Lee

Items rejected by customer

Items rejected by customer during shopping . For Shopping orders , customers may decide that they no longer want a specific item or a substituted item. They may also cancel the entire order. If the c…

Updated by Cassie Ates

Delivery FAQs

Do I get to choose the locations I want to deliver from? Yes. You can select what zone you want to choose when enrolling and select offers at pickup and drop-off locations within your preferred zone.…

Updated by Jessica Oberto

Cancel a trip

Canceling before starting a trip. After you accept a trip, you will be able to cancel any time before you pick up an order at the store. If you have not started the trip yet, swipe up from the bottom…

Updated by Cassie Ates