Troubleshooting

14 articles

Resolving Spark Driver™ app sign-in errors

You can take these steps if you’re getting sign-in errors: Try signing out of your Spark Driver app and signing back in. Check if your phone has the latest version of its operating system. Check if y…

Updated by Dave Jurgens

Error messages & alerts

Here are the most common error messages and alerts that appear when using the Spark Driver™ app: Retrieving location to match you with nearby offers alert. The Spark Driver app accesses your location…

Updated by Dave Jurgens

App issues

If your Spark Driver™ app isn’t working as expected, you can try these troubleshooting steps to identify any potential issues: Make sure you’re using the latest version of the Spark Driver app. If yo…

Updated by Dave Jurgens

Issues with confirming arrival at the store or customer location

You can take these steps if you’re unable to check-in at the store or customer’s location: Confirm you’re using the latest version of the Spark Driver™ app. Make sure the location settings are enable…

Updated by Dave Jurgens

Receiving offers

Available offers depend on the order volume within your zone and vary from day to day. Offers are generally available between 6:00 AM and 11:00 PM. Some days and times tend to be busier than others;…

Updated by Dave Jurgens

Not receiving offers

If you are not receiving offers, you can try these tips: Check if Spark Now is turned on. Turn off notifications for the Spark Driver™ app, and then turn them back on (in the Spark Driver™ app, go to…

Updated by Dave Jurgens

Appealing a deactivation

If you were deactivated and want to appeal your deactivation, you can follow these steps: Log in to the driver portal and fill out this form.. Please provide a short explanation that would be helpful…

Updated by Dave Jurgens

Driver Support options

Our Spark Driver™ support bot is available 24/7 to answer your questions. To access the support bot, go to Help , and press CHAT NOW under Contact Driver Support. You can contact Driver Support seven…

Updated by Cassie Ates

Viewing Spark Driver™ help articles in Spanish

If you want to view Spark Driver help articles in Spanish, here is some helpful information: Clicking the EN drop-down menu from the upper-right of the help article screen, allows you to select Españ…

Updated by Dave Jurgens

Checking the status of your driver referrals

To check the status of a referral, open the menu and press Refer & Earn. Then select Status to track the progress of your referrals and see how they’re adding up.

Updated by Cassie Ates

Forgot username and/or password for Spark Driver™ profile

If you’ve forgotten both the username and password for your Spark Driver profile and having trouble logging in, please follow the steps.

Updated by Cassie Ates

Reporting safety incidents or customer conduct concerns

Your safety and security are important to us, and we want to ensure that you always feel comfortable while delivering on the Spark Driver™ platform. If you encounter a situation that you believe thre…

Updated by Dave Jurgens

Information on when driver referrals are updated

Driver referral information is visible in the app within 48 hours after the referred driver completes the required trips in zones with incentive eligibility. If 48 hours have passed and you do not se…

Updated by Cassie Ates

One-Time Password unsuccessful

Some drivers have had issues with their one-time passwords (OTP) because their phone numbers aren’t updated in the system.. Troubleshooting Steps . Here are some steps you can try: Go to my.ddiwork.c…

Updated by Taryn Zavalin