Using the App

13 articles

Reviewing your trips

If you’d like to review your past trips, you can follow these steps: On iOS, press Trips in the bottom menu. On Android, press the hamburger icon to open the side menu, then press Trips. Press the Co…

Updated 9 months ago by Dave Jurgens

Selecting your default navigation app

You can change the default navigation app in iOS. Android does not yet have that option. On iOS, press More in the bottom-right, and then press Select my default navigation app at the top of the navi…

Updated 9 months ago by Dave Jurgens

Resetting your Spark Driver™ app password

You can reset your Spark Driver app password any time by following these steps: Sign out of the Spark Driver app to go to the main Sign In screen. Press Forgot Password on the Sign In screen. You’ll…

Updated 4 months ago by Dave Jurgens

Signing out

If you’d like to sign out of the app, you can follow these steps: On iOS, press More in the bottom-right, and then press Settings from the navigation menu. On Android, press the hamburger icon to ope…

Updated 9 months ago by Dave Jurgens

Turning off Spark Now

If you’d like to turn off Spark Now , you can press Spark Now , and then press the TURN OFF button.

Updated 9 months ago by Dave Jurgens

Vehicle details

Adding your vehicle’s size information in the Spark Driver™ app is voluntary and helps ensure orders fit into your ride. If you want to share your vehicle information, you can take these steps: On iO…

Updated 4 months ago by Dave Jurgens

Viewing California driver info

California Driver Info displays details for drivers about completing trips in the state of California. If you want to view your California Driver Info , you can follow these steps: On iOS, press More…

Updated 4 months ago by Dave Jurgens

Updating driver’s license and auto insurance

You can update your driver’s license and auto insurance by logging in to your Spark Driver™ profile and following the prompts as shown below. Log in to your Spark Driver profile here. This will be th…

Updated 1 month ago by Dave Jurgens

Changing your Spark Driver™ app settings

You can set up your Spark Driver app notification settings to allow: Location : Setting the Location to Always allows access to your location even when the Spark Driver app is in the background. The…

Updated 1 month ago by Dave Jurgens

Updating your Spark Driver™ app

If you’d like to update your app, you can follow these steps: Go to the App Store or Google Play on your device. Search for “ Spark Driver.”. Press the Spark Driver icon. Press the UPDATE button. If…

Updated 4 months ago by Dave Jurgens

Using the Report Issue feature in the app

If you’d like to report an issue with the app, offers, earnings, or send a suggestion, you can follow these steps: On iOS, press More in the bottom-right, and then press Report Issue from the navigat…

Updated 3 months ago by Dave Jurgens

Real-time identity verification

Verify your identity To help keep your account safe, we’ve launched real-time identity verification. To see this new feature, make sure to have the latest version of the Spark Driver™ app. You will b…

Updated 3 months ago by Cassie Ates

Accessing your metrics

My Metrics lets you see if you are meeting Service Level Standards. My Metrics is visible after 10 trips. If you want to view your metrics, you can follow these steps: On iOS, press More in the botto…

Updated 1 month ago by Dave Jurgens